RetroBet Casino Privacy Policy
Who Controls Your Data and How Cookies Work
Stable Tech N.V., registered at Scharlooweg 39, Willemstad, Curacao, is the operator responsible for your personal information as the data controller for RetroBet. Every decision about how your data is used, from account verification to marketing communication, is made under this entity’s responsibility.
Cookies on our site fall into three categories: essential cookies that keep you logged in and remember your cashier session, analytics cookies that measure which pages and games are used most, and marketing cookies that track the effectiveness of promotional campaigns. You can disable non-essential cookies through your browser settings without losing access to your account. Marketing emails, including promotional offers and reload reminders, are sent only with your consent as required under Canada’s Anti-Spam Legislation (CASL), and every message includes an unsubscribe link that takes effect immediately.
Your Rights Over Your Personal Information
You can request access to the personal information we hold about you, ask us to correct inaccurate details, and withdraw consent for optional processing such as marketing at any time by emailing [email protected]. Withdrawing consent for processing that is required to operate your account, such as KYC verification, may mean we can no longer provide services to you. If you are a resident of Quebec, Law 25 additionally gives you the right to request de-indexation of personal information that is no longer relevant or that was collected unlawfully, and the right to data portability, meaning you can request your information in a structured, commonly used format to transfer elsewhere.
Third Parties That Receive Your Data
We share your data only where necessary to operate the account and comply with our licence. Payment providers processing your Interac e-Transfer, card, or cryptocurrency transactions receive the details needed to complete each transaction. KYC verification services receive the identity documents you submit, such as a driver’s licence, passport, or provincial photo ID card, to confirm your identity against fraud and anti-money laundering requirements. Game providers, including BGaming, Pragmatic Play, and Evolution Gaming, receive gameplay data limited to what is needed to run the game session and calculate results. We do not sell personal information to third parties for their own marketing purposes.
What Happens After You Close Your Account
When you close your RetroBet account, your gameplay history, transaction records, and KYC documents are retained for the period required by anti-money laundering obligations tied to our Curacao Gaming Control Board licence, typically several years from the date of your last transaction. After the retention period ends, records are deleted or anonymized so they can no longer be linked back to you. Marketing communication stops immediately upon account closure, independent of the retention period applied to financial and compliance records.
How to File a Privacy Complaint
If you believe we have mishandled your personal information, first contact [email protected] describing the issue so our team can investigate and respond. If you remain unsatisfied with the outcome, you can escalate a complaint to the Office of the Privacy Commissioner of Canada, which oversees compliance with PIPEDA. Residents of Quebec can alternatively file a complaint with the Commission d’acces a l’information du Quebec, which enforces Law 25 for Quebec residents specifically.
Why We Collect Data and Where It Is Processed
We rely on express consent for sensitive information, such as the identity documents submitted during KYC verification, and on implied consent for routine account data collected as part of normal registration and play. Separately, we are required to collect and retain certain records to meet anti-money laundering obligations tied to our licence, and this legal basis applies whether or not you separately opt in to marketing.
Some of our service providers, including payment processors and KYC verification services, may process data outside Canada. Where this occurs, we rely on contractual safeguards with those providers requiring them to protect your information to a standard consistent with Canadian privacy law, regardless of where the processing takes place.
The Information We Collect and How to Reach Us
Registration collects your email address, password, phone number, country, and preferred currency. Payment activity collects transaction amounts, methods, and timestamps tied to your account. KYC verification collects the identity document and, where requested, the proof of address, such as a utility bill or bank statement, that you submit. Technical data, including your IP address, browser type, and device information, is logged automatically to protect account security and detect fraud.
For any question about this policy or to submit a request concerning your personal data, whether access, correction, or withdrawal of consent, contact us at [email protected].